Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at djeriwoshop@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at djeriwoshop@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at djeriwoshop@yahoo.com.
At DJERIWO STORE, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a flexible refund policy.
Eligibility for Refunds
1. Items must be returned within 30 days of delivery.
2. Items must be in their original condition with all tags attached.
3. Items must not have been worn, altered, or washed.
Refund Options
1. Full refund to the original payment method.
2. Exchange for a different size/color/style (subject to availability).
3. Store credit for future purchases.
Return Procedure
1. Contact us via email or through our website to initiate the return process.
2. Provide your order number, reason for return, and whether you'd like a refund or exchange.
3. Ship the item back to us at the address provided.
4. Once received, we'll process your refund or exchange within 5-7 business days.
Shipping Costs
1. Original shipping costs are non-refundable.
2. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Defective or Incorrect Items
1. If you receive a defective or incorrect item, please contact us within 7 days.
2. We'll provide a prepaid return shipping label and process a full refund or exchange.
Store Credit
1. Store credit is valid for 3 months from the date of issue.
2. Store credit can be used on future purchases.
Changes to Refund Policy
1. We reserve the right to update this policy at any time.
2. Changes will be posted on this page.
Contact Us
- For refund inquiries, please email djeriwoshop@yahoo.com or contact us through our website.